A quick pair from the Telegraph

Watchdog attacks bungled care fee tests for the elderly (17 December 2004)

Bungled means tests for long-term care fees were fiercely criticised by the Health Service Ombudsman yesterday.
[...]
Health Minister Stephen Ladyman [...] claimed that "good progress" had been made on the review, despite the DoH missing a series of self-imposed deadlines.

But Sandra Gidley, the Liberal Democrat spokesman for older people, said: "This highly critical report must ring alarm bells for the Government."

Health officials come under fire over bungled means testing (18 December 2004, Money supplement)

The Health Service Ombudsman criticised the Government this week for bungling long-term care fees means tests – for which it has set aside £180 million compensation.
[...]
Sandra Gidley, the Liberal Democrat spokesman for older people, said: "This highly critical report must ring alarm bells for the Government."